Customer Privacy Policy

Last Review: November 1, 2021

*This Customer Data Protection Policy under (A) does not apply to Customers who are looking for a Professional to perform Cleaning Works and wish to be served by a Professional hired by YourHero. These Customers are subject to the Customer Data Protection Policy that follows under (B) 

The protection of your personal data and information is a top priority for YourHero and a solid foundation for the relationship of trust that we are trying to build with you. 

With this Privacy Policy Statement, we wish to inform you of the way YourHero collects, processes, uses and stores your personal information and data (hereinafter collectively referred to as "Personal Information" or "Personal Data" or "Personal Data"). 

By visiting our Website and any use thereof, as indicated by your registration with our Services, you unconditionally accept the practices described in this Privacy Policy, which is an integral part and uniform whole with our Terms of Use, in conjunction with which it should be read and interpreted. If you do not accept this Privacy Policy either in part or in whole, please cease to visit this Website and/or make any use of it or its Services.

1. Framework of the Privacy Policy

The collection, processing and use of your Personal Data by YourHero are governed by the provisions of Greek and European law, as indicatively by the provisions of Law 2774/1999 "on the protection of personal data in the telecommunications sector" and the Directive 95/46/EP and 97/66/EP, as applicable.

YourHero is not responsible for the terms of collection and processing of personal data that apply to other websites, to which our Website refers in the form of links.

 

2. Collection of Personal Data by YourHero

2.1. During Customer registration

To make use of the YourHero Services, you will be asked to subscribe to them in order to create for you an account through which you will be able to publish to YourHero the Works for which you are looking for a Professional.

During the registration process, we will ask you for the following Personal Information:

-Name

-E - mail

-Mobile and/or landline number

You will also be asked to select and enter the password to the account we create for you, as well as accept the Terms and Conditions of Use of YourHero.

2.2. During Work registration

 

Each time you try to post a Work, you will be prompted to fill out a form. There, we ask you for information and clarifications about the Work you wish to perform, in order for us to better understand the subject matter of the Work and to notify the Professionals who may be interested in taking it on, but also the Professionals themselves to assess whether they can and if they want to claim the Job and thus obtain your details and submit their Offer to you.

This clarifying information that we ask you for may include some personal information, such as your address. You may also be asked to register your tax ID number and your Social Security Registration Number in case you choose to authorize YourHero to issue a working stamp on your behalf, or even the I.O.S. and your profession/activity.

You acknowledge that when a Job is posted to YourHero, your Personal Information is not published, but only the information relating to the Work, as defined in the previous paragraph. However, when a Professional is interested in your Work and pays the YourHero the units requested in order to obtain your contact information and submit his Offer, then YourHero notifies him of the following (or some of the following) Personal Information:

- Your full name

- Your landline and/or mobile phone number

- Your e-mail (if you have notified us)

You acknowledge that you fully agree to the disclosure of the above personal information to the Professionals who are interested in your Work and authorize YourHero to do so.

3. Customer Obligations in the Provision of Personal Data

You acknowledge that you have an obligation to provide the actual, accurate and complete information requested by YourHero during the process of registering and creating a personal account, and at any time you are asked for such information about you. Furthermore, you must inform YourHero of any changes to these data in order to remain up-to-date and accurate.

If it should become apparent by YourHero that you do not comply with the above obligations or if YourHero has reasonable suspicions that the information you provide is false or incomplete or in any way contradicts the law or the Terms of Use or this Privacy Policy, YourHero has the right to reject your application for registration or to immediately suspend or terminate your account without notice.

In this case, you have no right to any compensation due to the rejection of your application, or the suspension or termination of your account.

You acknowledge that YourHero may delete, cross-reference, supplement or modify the information you provide based on information legally provided by third parties.

All the above information you provide to YourHero is registered in its databases by automatic electronic or other means.

 

4. Collection of other data by  YourHero

4.1. Website browsing and usage data

 

When you use our software, we collect anonymous information, such as your IP address and basic web logging information, such as your browser type and the pages you browsed our website, browser language, date and time of your request, etc. We may locate the pages that led you to our software, although we do not associate this information with your Personal Information.

Furthermore, when you visit YourHero, we send your computer a "cookie". Cookies are small files stored in the browser and store information about the use of the Website on your hard disk. This allows us to identify your computer the next time you make use of our website.

Please note that all information contained in cookies is encrypted for security reasons. Cookies alone cannot be used to identify the user's Personal Information.

You can set up your internet browser to keep you informed when you receive a cookie, so you can choose to accept or reject it. However, if you choose not to receive cookie files from YourHero, you may not be able to access any of the tools offered by YourHero.

Our Website contains links to other websites. The above described and used technologies may also be used to monitor and measure the frequency of traffic of these links. However, these technologies cannot identify your personal information and the findings are used only for statistical purposes.

4.2. Professional Assessments

Each time you select a Professional through the YourHero Services, YourHero asks you to rate/evaluate the services that the Professional has provided you. You fully accept that YourHero may collect and collect these ratings/ratings for the Professionals with whom you have worked.

These evaluations/ratings will not be communicated to any third party in a way that makes you recognizable but serve to form an overall and anonymous image and evaluation for the Professional.

Please be objective in your assessment. In this way you will also contribute to creating a correct and real image for the Professional, which will help other Clients in their decision on whether to cooperate with him. 

You acknowledge that YourHero reserves the right to delete your assessment, especially when it is particularly burdensome, and YourHero, having communicated with both parties, believes that the assessment does not correspond to reality or that it is excessive or unfounded and/or that it has been done with the intention of damaging the reputation of the Professional.

4.3. Information from communications

You acknowledge that YourHero may keep a record of the written letters, e-mails or other messages and generally any text communications you have exchanged with YourHero for any reason.

Furthermore, you agree that your communication with any Professional through the Website Platform is not private and that YourHero may record and keep it in his file for security reasons and for the purpose of ensuring compliance with the Terms of Use of the Website.

You acknowledge that YourHero may record the telephone communications with the Clients, exclusively and only to the extent absolutely necessary for the effective service of the operational purposes and the provision of the services, as well as to maintain the file of the records for the period of six (6) months.

5. Use of Personal and Other Data

Our primary goal in the collection of Personal and other data is to provide our Services to both you and the Professionals of YourHero and to offer both an improved experience in the use of our Services. Particularly:

5.1. We use and store the Personal Data you provide to us when you register in order to create your personal account; to contact you to provide a secure and orderly connection of Customers with The Professionals, for the authorized issuance of a Contractor, for internal use related to the management of YourHero and the improvement of the Services provided, to prevent any prohibited or illegal activities, for the application of the Terms of Use and for any other reason communicated to you at the time of collection of the information. We consider the confidentiality of this Personal Information to be very important and that is why we treat it responsibly.

5.2. You agree and you accept that we may use your mobile and/or landline number to call you, among other things, to verify your personal information, to make it easier for you to book your appointment with the Professional or even to be informed about the progress of your Work, in order to ensure the best possible service.

You also agree and you accept that we may use your name, tax ID number, and your Social Security Registration Number. to issue a working stamp on your behalf, in case you authorize us through our Website to do so. 

Further, you understand and accept that in this case, the Professional you have chosen and who will receive the working stamp that we issued in your name and on your behalf for his payment, will know your tax ID number and your Social Security Registration Number, as these details are mandatory on the working stamp.

We use the e-mail you provide to us in order to send you the necessary updates and notices for the provision of our Services. Sending e-mails of such content is fully interwoven with the operation of our Website and the provision of our Services. 

Therefore, the only way to stop receiving such e-mails is to ask YourHero to permanently deactivate your account and your access to its Services.

Furthermore, we use your e-mail to send you promotional, advertising, and informational messages about our Services. 

If you do not wish to receive such e-mails, you can click on the relevant option contained in any promotional e-mail we send you.

5.3. We may use your Personal Data to create anonymous information files and/or provide third parties with benchmarking and aggregated statistics about our Services. Benchmarking and aggregated statistics are anonymous and do not contain personal information, nor are they transferred or sold to third parties in any way or form that characterizes or renders you recognizable.

5.4. We use the browsing and use data of the Website for the operation and improvement of the Website, the diagnosis of problems of our server and for the management of software, the collection of demographic and statistical data, for the better advertising and layout of our Website, to facilitate your identification during a specific session, etc. Your IP address does not contain personal information about you.

6. Protection of your Personal Data - Disclosure to third parties

 

6.1.  In order to preserve your privacy, YourHero ensures that your Personal Data is not made public to everyone. For this reason, the Published Work does not include your personal information. 

You acknowledge and authorize YourHero to provide your contact information, namely your name, address, e-mail address, and your mobile and/or landline number, (or some of them) only to Professionals who declare an interest in taking up the Work and pay YourHero the requested units to contact you and in any case to the Professional whom you have accepted to perform your Work.

YourHero expects and asks Professionals to respect your Personal Data, to use it only within the framework of the operating purposes of our Website, and not to share it with third parties. 

Nevertheless, YourHero cannot coerce the Professionals to comply with the above commitments and for this reason, you fully acknowledge and accept that YourHero bears no responsibility whatsoever, nor does he owe any kind of compensation in the event that a Professional who has gained access to your Personal Data, uses them for reasons other than the provision of his services to you in relation to a specific posted Work or if it communicates them to third parties without your permission.

6.2. YourHero uses encryption when Personal Information is transmitted between your system and ours,  sets firewalls and intrusion detection systems to help prevent unauthorized individuals from accessing your information. 

 

Furthermore, it carries out through its technical continuous checks, in order to ensure the transmission of information and the safe and unimpeded use of the Website by Customers and its users in general, free from possible malware (e.g. viruses) and from possible arbitrary access to personal user information. Because there is no foolproof security system, YourHero cannot guarantee that his efforts will be completely successful each time, in terms of his Web site and hosting provider.

In this regard, YourHero shall not be liable for any loss or damage you may suffer from unauthorized access to your Personal Information by third parties or the unintentional disclosure of such information during transit and it is noted that you are obliged to take all necessary security and protection measures of your system and your passwords and personal accounts and you acknowledge the associated risks when using the Website and sending information to it.

6.3. YourHero may share or disclose all the information contained in his database and on the registrations of his server if required by law, judicial or police authorities, or the prosecution of electronic crime and/or in order to respond to witness calls, court decisions, or other legal proceedings.

Also, in order to exercise any legal right or objection, to defend against any claims, to investigate, prevent or take legal action in connection with illegal activities or activities that it suspects are illegal, to protect and defend the rights, property, or security of YourHero and the Website or users or for any other reason provided by law.

 

6.4. YourHero does not disclose or sell your Personal Data to third parties who have nothing to do with the provision of our Services, to the extent necessary for these persons to assist YourHero to provide you with his Services or even to improve them, through an evaluation that you may be required to provide for the services of YourHero to his employees or independent partners.

Under no circumstances does YourHero disclose or sell your Personal Data to third parties for marketing purposes.

We may work with third parties who will show ads on our website or who will manage the advertising of our Website on other websites. These third parties do not collect or access any Personal Data. They may, however, monitor your use of the Website, but this does not make you recognizable to them.

6.5. Furthermore, you acknowledge that YourHero reserves the right to share, sell or assign your Personal Information in the event of a merger, transfer of essential assets, change of control, reorganization, or termination of the Company.

In any such case, your Personal Information will be used solely for the purposes for which it has been collected, in accordance with this Privacy Policy, as applicable and in accordance with the law.

 

7. Access to your Personal Data and possible corrections

YourHero undertakes to provide the user with access to his personal data and to inform him whenever he wishes in the context of Law 2472/1997 and the rights granted to him in respect of the maintenance and processing of his personal data.

The user may, using his personal account, modify, renew or delete any information provided within him or her and request the deletion of his account. Deleting any information or document means that it will not be accessible to third parties. 

 

However, please note that a Professional who previously accessed some of your Personal Information may have saved that Information that you deleted. YourHero bears no responsibility in this case. Furthermore, YourHero reserves the right to archive and access the deleted Personal Information.

To modify, renew, or delete your Personal Information as above, you must submit your application in writing to [email protected] and specify the Personal Information that you want to modify, refresh, or delete.

8. Deactivate Account

If for any reason you wish to deactivate your account and stop using your Personal Information and disclose it to any third party, please contact us at [email protected]

In this case, we will deactivate your account and prevent third parties from accessing your Personal Information, subject to the provisions of Paragraph 1 of Article 7 above.

9. Links to other websites

YourHero may contain links to websites that are not owned or controlled by YourHero. YourHero does not control these links, which do not operate under this Privacy Policy. 

We recommend that you review the privacy statements found on these third-party websites in order to be informed of their procedures regarding the collection, use, and disclosure of your personal and non-personal information.

10. Transfer of Personal Data Abroad

The servers that make this Site available, as well as the databases in which the information is stored, may be installed outside Portugal, but within the European Union. 

Although the current data protection legislation and other laws of the European Union are as complete as those imposed by the legislation in Portugal, rest assured that in any case, we make every effort to ensure the processing of your personal data in accordance with national law and any other relevant applicable legislation.

11. Respect for the Personal Data of Third Parties

Just as YourHero requires the Professionals of the Website to respect the Personal Data of the Clients, so it also requires you to respect the Personal Data of the Professionals to which you access from our Website.

For example, you are obliged to use the Personal Data of Professionals solely in the context and in accordance with the purpose of the operation of YourHero. Specifically, you have access to the contact details of each Professional who has expressed an interest in your Work, so that you can get in touch with him and find out what his Offer is, but also negotiate the specific terms of the agreement you will make with him. 

In addition, you can access the Professional's Profile and Assessments to gain an insight into his professional skills and qualifications. You acknowledge and accept that you will not use the Personal Information of Professionals for any purpose that is illegal or contrary to the Terms of Use and other Operating Policies of YourHero.

Especially regarding the license to practice or the diplomas that a Professional may have posted on his Profile, you acknowledge that these are available to you in order to enhance the credibility of the Professional and you are prohibited from copying or using them for any reason. Furthermore, you agree that under no circumstances will you disclose the Personal Information of the Professional to third parties without his consent.

12. Applicable Law - Mediation - Arbitration

This Privacy Policy is subject to Greek law. Any dispute arising from this Privacy Policy will be resolved by mediation in accordance with the rules of the Hellenic Mediation and Arbitration Centre in Athens, as it will exist and operates at the time the dispute enters mediation. 

Mediation is mandatory before the case is referred to arbitration. If the dispute is not resolved by mediation, it will be resolved by arbitration in accordance with the rules of the Hellenic Mediation and Arbitration Centre in Athens, as it will exist and operates at the time the dispute is put to arbitration. 

If the parties have not agreed on the appointment of an arbitrator within five (5) days of the request for arbitration, then a three-member committee shall be appointed by the Hellenic Mediation and Arbitration Centre itself.

 

13. Amendment of the Privacy Policy

As part of the continuous improvements of our Website and the addition of new features and services, YourHero may elaborate and/or modify this Privacy Policy. We encourage you to periodically review this page for any modifications/revisions to the privacy practices of your Personal Information. 

Customers who wish to do so can ask YourHero at [email protected], to inform them by e-mail of any modifications. The continued use by the Customer of the Website, after the date of the amendment, is equivalent to acceptance of the new, amended terms.

 

14. Contact

YourHero welcomes any comments regarding this Privacy Policy. In case of doubt about this Policy or any service provided, you can contact yourhero.pt by e-mail at [email protected]

B. Customer Privacy Policy

(This Privacy Policy under (B) applies only to Clients who are looking for a Professional to perform Cleaning Works and wish to be served by a Professional hired by YourHero)

Last Review: July 17, 2017

The protection of your personal data and information is a top priority for YourHero and a basis for the relationship of trust that we are trying to build with you.

With this Privacy Policy Statement, we wish to inform you of the way YourHero collects, processes, uses, and stores your personal information and data (hereinafter collectively referred to as "Personal Information" or "Personal Data").

By visiting our Website and any use thereof, as indicated by your registration with our Services, you unconditionally accept the practices described in this  Privacy Policy, which is an integral part and a single set with our Terms of Use, in conjunction with which it should be read and interpreted.

If you do not accept this Privacy Policy either in part or in whole, please cease to visit this Website and/or make any use of it or its Services.

1. Framework of the Privacy Policy

The collection, processing, and use of your Personal Data by YourHero is governed by the provisions of Greek and European law, as indicatively by the provisions of Law 2774/1999 "on the protection of personal data in the telecommunications sector" and the Directive 95/46/EP and 97/66/EP, as applicable.

YourHero is not responsible for the terms of collection and processing of personal data that apply to other websites, to which our Website refers in the form of links.

 

2. Collection of Personal Data by YourHero

2.1. During the registration process of the Customer

In order to make use of YourHeros Services, you will be asked to subscribe to them in order to create for you an account through which you will be able to publish to YourHero the Works for which you are looking for a Professional.

During the registration process, we will ask you for the following Personal Information:

-Name

-E - mail

-Mobile and/or landline number

You will also be asked to select and enter the password to the account we create for you, as well as accept the Terms and Conditions of Use of YourHero.

2.2. During registrations of Works

Each time you try to post a Work, you will be prompted to fill out a form. There, we ask you for information and clarifications about the Work you wish to perform in order to better understand its subject matter and give clear instructions to the Professional who will perform it. 

This clarifying information we ask you for may include some personal information, such as your address. You will also be asked to enter the tax ID number and your Social Security Registration Number and your profession/activity, which are necessary for the issuance of a receipt or invoice.

You acknowledge that YourHero notifies the Professional who will serve you and perform the Task the following (or some of the following) personal information:

- Your full name

- Your full address

You acknowledge that you fully agree to the disclosure of the above personal information to the Professional who will perform the Work and authorize YourHero to do so.

 

3. Customer Obligations in the Provision of Personal Data

You acknowledge that you have an obligation to provide the actual, accurate, and complete information requested by YourHero during the process of registering and creating a personal account, and at any time you are asked for such information about you. 

Furthermore, you must inform YourHero of any changes to these data in order to remain up-to-date and accurate. 

If it comes to the attention of YourHero that you do not comply with the above obligations or if YourHero has reasonable suspicions that the information you provide is false or incomplete or in any way contradicts the law or the Terms of Use or this Privacy Policy, YourHero has the right to reject your application for registration or to immediately suspend or terminate your account without notice. 

In this case, you have no right to any compensation due to the rejection of your application, or the suspension or termination of your account.

You acknowledge that YourHero may delete, cross-reference, supplement or modify the information you provide based on information legally provided by third parties.

All the above information you provide to YourHero is entered in its databases by automatic electronic or other means.

4. Collection of other data by YourHero

4.1. Website browsing and usage data

When you use our software, we collect anonymous information, such as your IP address and basic web logging information, such as your browser type and the pages you browsed our website, browser language, date and time of your request, etc. We may locate the pages that led you to our software, although we do not associate this information with your Personal Information.

Furthermore, when you visit YourHero, we send your computer a "cookie". Cookies are small files stored in the browser and store information about the use of the Website on your hard disk. This allows us to identify your computer the next time you make use of our website.

Please note that all information contained in cookies is encrypted for security reasons. Cookies alone cannot be used to identify the user's Personal Information.

You can set up your internet browser to keep you informed when you receive a cookie, so you can choose to accept or reject it. However, if you choose not to receive cookie files from YourHero, you may not be able to access any of the tools offered by YourHero.

Our Website contains links to other websites. The above described and used technologies may also be used to monitor and measure the frequency of traffic of these links. However, these technologies cannot identify your personal information, and the findings are used only for statistical purposes.

4.2. Professional Assessments

Each time you select a Professional through the YourHero Services, YourHero asks you to rate/evaluate the services that the Professional has provided you. You fully accept that YourHero may collect and collect these ratings/ratings for the Professionals with whom you have worked.

These evaluations/ratings will not be communicated to any third party in a way that makes you recognizable but serves to form an overall and anonymous image and evaluation for the Professional.

Please be objective in your assessment. In this way, you will also contribute to creating a correct and real image for the Professional, which will help other Clients in their decision on whether to cooperate with him. 

You acknowledge that YourHero reserves the right to delete your assessment, especially when it is particularly burdensome, and YourHero, having communicated with both parties, believes that the assessment does not correspond to reality or that it is excessive or unfounded and/or that it has been done with the intention of damaging the reputation of the Professional.

4.3. Information from communications

You acknowledge that YourHero may keep a record of the written letters, e-mails or other messages and generally any text communications you have exchanged with YourHero for any reason.

5. Use of Personal and Other Data

Our primary goal in the collection of Personal and other data is to provide our Services to you and to offer an improved experience when using them. Specifically:

5.1. We use and store the Personal Data you provide to us when you register in order to create your personal account; to contact you, for internal use related to the management of YourHero and the improvement of the Services provided, to prevent any prohibited or illegal activities, for the application of the Terms of Use and for any other reason communicated to you at the time of the collection of the information.

5.2. You agree and accept that we may use your mobile and/or landline number to call you, inter alia, to verify your personal information and to arrange your appointment with the Professional.

We use the e-mail you provide to us in order to send you the necessary updates and notices for the provision of our Services. Sending e-mails of such content is fully interwoven with the operation of our Website and the provision of our Services. 

Therefore, the only way to stop receiving such e-mails is to ask YourHero to permanently deactivate your account and your access to its Services.

Furthermore, we use your e-mail to send you promotional, advertising, and informational messages about our Services. 

If you do not wish to receive such e-mails, you can click on the relevant option contained in any promotional e-mail we send you.

5.3. We may use your Personal Data to create anonymous information files and/or provide third parties with benchmarking and aggregated statistics about our Services. Benchmarking and aggregated statistics are anonymous and do not contain personal information, nor are they transferred or sold to third parties in any way or form that characterizes or renders you recognizable.

5.4. We use the browsing and use data of the Website for the operation and improvement of the Website, the diagnosis of problems of our server and for the management of software, the collection of demographic and statistical data, for the better advertising and layout of our Website, to facilitate your identification during a specific session, etc. Your IP address does not contain personal information about you.

6. Protection of your Personal Data - Notification to third parties

6.1. YourHero expects and asks Professionals to respect your Personal Data, to use it only within the framework of the operating purposes of our Website, and not to share it with third parties. Nevertheless, YourHero cannot coerce the Professionals to comply with the above commitments and for this reason, you fully acknowledge and accept that YourHero bears no responsibility whatsoever, nor does he owe any kind of compensation in case a Professional who has gained access to your Personal Data, uses them for reasons other than the provision of his services to you in relation to a particular posted Work or if he discloses them to third parties without your permission.

6.2. YourHero uses encryption when Personal Information is transmitted between your system and ours,  sets firewalls and intrusion detection systems to help prevent unauthorized individuals from accessing your information. 

Furthermore, it carries out through its technical continuous checks, in order to ensure the transmission of information and the safe and unimpeded use of the Website by Customers and its users in general, free from possible malware (e.g. viruses) and from possible arbitrary access to personal user information. Because there is no foolproof security system, YourHero cannot guarantee that his efforts will be completely successful each time, in terms of his Web site and hosting provider.

In this regard, YourHero shall not be liable for any loss or damage you may suffer from unauthorized access to your Personal Information by third parties or the unintentional disclosure of such information during transit and it is noted that you are obliged to take all necessary security and protection measures of your system and your passwords and personal accounts and you acknowledge the associated risks when using the Website and sending information to it.

6.3. YourHero may share or disclose all the information contained in his database and on the registrations of his server if required by law, judicial, or police authorities or the prosecution of electronic crime and/or in order to respond to witness calls, court decisions or other legal proceedings.

Also, in order to exercise any legal right or objection, to defend against any claims, to investigate, prevent or take legal action in connection with illegal activities or activities that it suspects are illegal, to protect and defend the rights, property, or security of YourHero and the Website or users or for any other reason provided by law.

6.4. YourHero does not disclose or sell your Personal Data to third parties who have nothing to do with the provision of our Services but may make it known to its employees or independent partners, to the extent necessary for these persons to assist YourHero in providing you with his Services.

Under no circumstances does YourHero disclose or sell your Personal Data to third parties for marketing purposes.

We may work with third parties who will show ads on our website or who will manage the advertising of our Website on other websites. These third parties do not collect or access any Personal Data. They may, however, monitor your use of the Website, but this does not make you recognizable to them.

6.5. Furthermore, you acknowledge that YourHero reserves the right to share, sell or assign your Personal Information in the event of a merger, transfer of essential assets, change of control, reorganization, or termination of the Company.

In any such case, your Personal Information will be used solely for the purposes for which it has been collected, in accordance with this Privacy Policy, as applicable and in accordance with the law.

7. Access to your Personal Data and possible corrections

YourHero undertakes to provide the user with access to his personal data and to inform him whenever he wishes in the context of Law 2472/1997 and the rights granted to him in respect of the maintenance and processing of his personal data.

The user may, using his personal account, modify, renew or delete any information provided within him or her and request the deletion of his account. Deleting any information or document means that it will not be accessible to third parties. 

However, please note that a Professional who previously accessed some of your Personal Information may have saved that Information that you deleted. YourHero bears no responsibility in this case. Furthermore, YourHero reserves the right to archive and access the deleted Personal Information.

To modify, renew, or delete your Personal Information as above, you must submit your application in writing to [email protected]and specify the Personal Information that you want to modify, refresh, or delete.

8. Deactivate Account

If for any reason you wish to deactivate your account and stop using your Personal Information and disclose it to any third party, please contact us at [email protected]

In this case, we will deactivate your account and prevent third parties from accessing your Personal Information, subject to the provisions of Paragraph 1 of Article 7 above.

9. Links to other websites

YourHero may contain links to websites that are not owned or controlled by YourHero. YourHero does not control these links, which do not operate under this Privacy Policy. 

We recommend that you review the privacy statements found on these third-party websites in order to be informed of their procedures regarding the collection, use, and disclosure of your personal and non-personal information.

 

10. Transfer of Personal Data Abroad

The servers that make this Site available, as well as the databases in which the information is stored, may be installed outside Portugal, but within the European Union. 

Although the current data protection legislation and other laws of the European Union are as complete as those imposed by the legislation in Portugal, rest assured that in any case, we make every effort to ensure the processing of your personal data in accordance with national law and any other relevant applicable legislation.

11. Respect for the Personal Data of Third Parties

Just as YourHero requires the Professionals of the Website to respect the Personal Data of the Clients, so it also requires you to respect the Personal Data of the Professionals to which you access from our Website or from the performance of the Work you have posted.

For example, you are obliged to use the Personal Data of Professionals solely in the context and in accordance with the purpose of the operation of YourHero. You acknowledge and accept that you will not use the Personal Information of Professionals for any purpose that is illegal or contrary to the Terms of Use and other Operating Policies of YourHero. Furthermore, you agree that under no circumstances will you disclose the Personal Information of the Professional to third parties without his consent.

12. Applicable Law - Mediation - Arbitration

This Privacy Policy is subject to Greek law. Any dispute arising from this Privacy Policy will be resolved by mediation in accordance with the rules of the Hellenic Mediation and Arbitration Centre in Athens, as it will exist and operates at the time the dispute enters mediation. 

Mediation is mandatory before the case is referred to arbitration. If the dispute is not resolved by mediation, it will be resolved by arbitration in accordance with the rules of the Hellenic Mediation and Arbitration Centre in Athens, as it will exist and operates at the time the dispute is put to arbitration. 

If the parties have not agreed on the appointment of an arbitrator within five (5) days of the request for arbitration, then a three-member committee shall be appointed by the Hellenic Mediation and Arbitration Centre itself.

13. Amendment of the Privacy Policy

As part of the continuous improvements of our Website and the addition of new features and services, YourHero may elaborate and/or modify this Privacy Policy. We encourage you to periodically review this page for any modifications/revisions to the privacy practices of your Personal Information. 

Customers who wish to do so can ask YourHero at [email protected], to inform them by e-mail of any modifications. The continued use by the Customer of the Website, after the date of the amendment, is equivalent to acceptance of the new, amended terms

14. Contact

YourHero welcomes any comments regarding this Privacy Policy. In case of doubt about this Policy or any service provided, you can contact yourhero.pt by e-mail at [email protected]

B. Customer Privacy Policy

C. Website Privacy Policy

Last Review: 25 May 2018

 

Our company shows particular importance to the protection of the privacy and personal data of visitors/users. It should be noted that personal data are defined by the relevant legislation (General Data Protection Regulation 2016/679/EU) only that information concerning an identified or – on the basis of certain characteristics – the identifiable natural person (data subject). Information concerning legal persons and groups of persons or information of a statistical nature, from which it is not possible to refer to an identified or identifiable natural person, does not fall into this category and is excluded from the scope of the relevant legislation. 

This privacy policy is fully compatible with the European Regulation on the protection of individuals regarding the processing of personal data (EU/2016/679) and Greek legislation.

Our company may modify this policy at any time and without notice by announcing any such modification through our website. By navigating and using our website, visitors/users acknowledge that they have read, understood, and unconditionally accepted the Data Protection Policy.

 

In the following terms, you will find important information regarding the type, purpose of the use of your personal data, their protection, and your rights as subjects of such data. For any clarification, you can contact our Privacy Officer at   [email protected]

 

Personal data we collect: During your visit to our website you are not obliged to provide us with your personal information. The only cases where we ask you for your personal information are:

 

1. During the online submission form for participation in competitions, access to ebooks, access to purchase guides, where the user/visitor voluntarily can provide some personal data. In this case, we ask you for the following information:

▪ Name

▪ E-mail Address

▪ City of residence

2. During the online application form for finding a professional. In this case, we ask you for the following information:

▪ Name

▪ Contact Phone

▪ Work Address

▪ E-mail Address

 

3. During the online application form for registration of a professional. In this case, we ask you for the following information:

▪ Name

▪ Contact Phone ▪ Business Address ▪ E-mail Address ▪ VAT ▪ Tax Office ▪ AMKA ▪ Business Name ▪ Number of Employees ▪ Years of work in the ▪ Business or Business Photos

 

4. When you subscribe to our Newsletter where the user/visitor voluntarily can provide some personal data. The person concerned may be unsubscribed from the List of Recipients of the Newsletter whenever he wishes and the data entered for that purpose shall be deleted. In this case, we ask you for the following information:

 

▪ e-mail address.

When you visit our website, information such as the IP address (internet protocol address) of your computer may be automatically collected.

For more information, you can see our policy on the use of cookies below or in the Terms of Use.

 

Our organization has a page on social networking platforms such as Facebook, Twitter and Youtube, where it does not process any personal data. It is possible to contact the administrators of each page of our company by sending a message. In the event that the administrator of the page receives messages containing personal data of natural persons, these are completely confidential and their use serves solely the purpose of communicating with us and after fulfilling the purpose for which they have been collected they are deleted.

Our company does not exert and cannot exert influence and control over the nature and extent of personal data collected and held by social media platforms as a condition or result of their use and is not responsible for the collection and processing of personal data made by them. 

For more information about the purposes of collecting and further processing and using personal data from social networking platforms as well as about the rights and settings available to protect your privacy and personal data, please consult the privacy policy of each social networking platform.

Purpose and principles of the collection of personal data: Our company collects and processes the personal data of visitors/users solely in the context of the fulfillment of its purposes and functions and more precisely for the service of communication with you and within the framework of the provision of services and marketing purposes.

Processing shall be limited to personal data necessary and appropriate for the fulfillment of the purposes and functions of the node. Processing is subject to the rules of the General Data Protection Regulation and the relevant Union law, Greek legislation, and relevant international treaties and conventions.

Use of the personal data we collect: The personal data we collect from our communication platform on our website as well as any other information that may be sent to us through the profiles we have on the various social networking systems, are used only for the needs of communication with you and for your convenience. 

Cookies, when navigating the website, are used to analyze the traffic of our website as well as to better understand your preferences and to serve ads related to them on third-party websites. No further processing, promotion, or exchange shall be made to such data. In any case, for the above use of your personal data, you are first asked for consent.

Cookie Policy: When navigating this website, our company may collect user identification information using corresponding technologies, such as cookies and/or Internet Protocol (IP) address tracking.

The use of cookies makes it easier for the website to remember information about the user's visit, such as your preferred language, the memorization of your preferences, regarding secure search, the calculation of the number of visitors, or the facilitation of registration in our services.

How to control cookies: You can control and/or delete cookies according to your wishes. Details can be found here: aboutcookies.org. You can delete all cookies already on your computer, as well as set up most browsers in a way that does not allow cookies to be installed.

The user may make use of the website without problems and without the use of cookies but possibly at the expense of its usability and the operation of certain services. Any personal data collected through cookies that may be associated with a particular visitor/user are processed solely for the purposes mentioned above.

Transmission/Notification of data to third parties: Personal data collected may be disclosed or transmitted to third parties, where necessary for the fulfillment of obligations by law or necessary to fulfill the purposes and functions of the website, subject to the guarantees of the relevant legislation. 

Only those personal data necessary for the performance of the outsourced services and committed to our company with respect to the confidentiality and secure processing of personal data are transmitted to these persons.

Your rights in relation to the processing of data concerning you: In accordance with the provisions of the General Data Protection Regulation 679/2016/EU, you have the right both during the collection phase and subsequently to be informed of the accidental processing of the data concerning you, its purpose as well as the disclosure/transmission to third parties and their identity (right of information and access). You also have the right to request the correction, updating, or deletion of your personal data that we keep. 

You also have the right to restrict processing and the right to object. For your information and the exercise of your rights, you can contact the Privacy Officer at [email protected].

Confidentiality and security: The personal data we collect in the context of the operation of the website are absolutely necessary for the purposes of communicating with you. They are completely confidential and are only respected for the needs of this communication. Access to this data has few agency officials who are committed to confidentiality. In addition, we have adequate security systems and take all necessary and appropriate organizational and technical measures to prevent any breach of the security of personal data (leakage, disclosure, access by non-entitled persons) from our systems.

Amendment of this privacy policy: This privacy policy may change whenever necessary and always in accordance with national and European law. For this reason, you are regularly invited to visit this page for your own information. By navigating and using our website, visitors/users acknowledge that they have read, understood, and unconditionally accepted the Data Protection Policy.

Contact: For any questions that arise regarding this privacy policy or if you believe that there are ambiguities and incompatibility with this policy on our part, you may notify the Privacy Officer at [email protected]